Terms of service

Last Updated: 8 June 2026

1. Welcome to Zappyfi

Welcome to Zappyfi.

These Terms of Use ("Terms") govern your access to and use of the Zappyfi website, mobile applications, SmartSIM products, eSIM products, physical SIM cards, routers, accessories, customer portal, and any related services (collectively referred to as the "Services").

By accessing our website, downloading our mobile application, creating an account, purchasing products, or using any Zappyfi Service, you agree to be bound by these Terms.

If you do not agree with these Terms, please do not use our Services.

2. About Us

Zappyfi Ltd is a company registered in England and Wales.

Registered Office:

11 Biscayne Avenue
London
England
E14 9BQ

Email: support@zappyfi.com

Website: www.zappyfi.com

3. Eligibility

To purchase products or use our Services, you must be:

At least 18 years old; or
Have permission from a parent or legal guardian.

You confirm that all information you provide is accurate and complete.

4. Our Services

Zappyfi provides:

Multi-network SmartSIMs
eSIMs
Physical SIM cards
Mobile broadband services
Prepaid data plans
Travel connectivity solutions
Plug-and-play routers
Mobile accessories
Customer account management tools
Mobile applications
Online top-up services

Services may vary by country, plan, device compatibility, and network availability.

5. Customer Accounts

You may create a Zappyfi account through:

Website registration
Mobile application registration
Apple Sign-In
Google Sign-In
Email verification services

You are responsible for:

Maintaining account security
Keeping login details confidential
All activity performed under your account

We may suspend or terminate accounts where fraud, abuse, misuse, or security concerns are identified.

6. SmartSIMs, eSIMs and Data Plans

All Zappyfi connectivity products are prepaid unless otherwise stated.

Data plans:

Activate upon first use or as specified
Expire after the advertised validity period
May expire regardless of whether all data has been consumed
Are non-transferable unless approved by Zappyfi

Customers are responsible for ensuring:

Device compatibility
Correct installation
Correct APN settings where applicable

7. Device Compatibility

Zappyfi cannot guarantee compatibility with every device.

Customers should verify that their device:

Supports unlocked SIM cards
Supports the required network technologies
Supports eSIM where applicable
Is correctly configured

Zappyfi shall not be liable for incompatibility caused by device manufacturers, software restrictions, firmware limitations, or third-party hardware.

8. Network Availability and Connectivity

Zappyfi SmartSIMs use advanced multi-network and roaming technologies to connect to available mobile networks.

Coverage, speeds, and service quality depend on:

Mobile network operators
Roaming partners
IMSI providers
Device capabilities
Local infrastructure
Geographic location
Environmental conditions

While Zappyfi uses commercially reasonable efforts to provide reliable connectivity, we do not guarantee:

Continuous service
Uninterrupted coverage
Specific network availability
Minimum data speeds
Latency performance
100% uptime

Temporary interruptions may occur due to:

Carrier outages
Roaming partner failures
IMSI provider outages
Maintenance activities
Infrastructure failures
Regulatory restrictions
Third-party service disruptions

Customers using our Services in critical environments must maintain appropriate backup connectivity arrangements.

9. Service Interruptions and Maintenance

We may perform planned or emergency maintenance from time to time.

Services may be temporarily unavailable during:

Platform upgrades
Security updates
Infrastructure maintenance
Carrier maintenance windows
Third-party provider maintenance

We will use reasonable efforts to minimise disruption.

10. Lost, Stolen and Faulty SIMs

Customers should notify us promptly if a SIM is:

Lost
Stolen
Damaged
Faulty

Where appropriate:

Replacement SIMs may be provided
Delivery charges may apply
Remaining plan balances may be transferred where technically possible

Transfer of active plans cannot be guaranteed.

11. Routers and Hardware Warranty

Zappyfi routers include a 12-month limited warranty covering manufacturing defects under normal use.

The warranty excludes:

Accidental damage
Liquid damage
Misuse
Unauthorised modifications
Cosmetic wear
Damage caused by third-party accessories

Warranty remedies may include:

Repair
Replacement
Refund at our discretion

12. Orders, Pricing and Payments

Prices displayed on our website are inclusive of applicable taxes unless otherwise stated.

We reserve the right to:

Change prices
Withdraw products
Modify promotions
Correct pricing errors

Payments are processed by secure third-party payment providers.

Card details are not stored by Zappyfi.

13. Delivery

Delivery times are estimates only.

We are not liable for delays caused by:

Couriers
Customs authorities
Import controls
Weather events
Third-party delivery providers

Customers are responsible for applicable import duties and taxes.

14. Returns and Refunds

Physical products may be returned in accordance with applicable UK consumer laws.

Prepaid data plans are generally non-refundable once:

Activated
Installed
Used
Delivered electronically

Refund requests are assessed on a case-by-case basis.

15. Fair Usage Policy

Customers must not use Services:

For unlawful activities
For spam distribution
For network abuse
For fraudulent purposes
To interfere with telecommunications infrastructure
To reverse engineer Services
To circumvent technical controls

We reserve the right to suspend or terminate Services where misuse is identified.

16. Mobile Applications

Zappyfi mobile applications are provided on an "as available" basis.

We do not guarantee:

Continuous availability
Compatibility with all devices
Permanent availability of all features

Features may be modified, updated, or removed at any time.

17. Intellectual Property

All content, software, trademarks, branding, graphics, and materials remain the property of Zappyfi or its licensors.

You may not:

Copy
Modify
Distribute
Reproduce
Reverse engineer

without our written permission.

18. Third-Party Services

Certain services depend on third-party providers including:

Mobile network operators
Roaming partners
IMSI providers
Payment processors
Cloud providers
Delivery partners

Zappyfi is not responsible for interruptions, failures, restrictions, or service limitations caused by third-party providers.

19. Business and Commercial Use

Unless expressly agreed in writing through a separate Service Level Agreement (SLA), all Zappyfi Services are provided on a best-efforts basis.

No uptime guarantee, availability commitment, minimum throughput, latency guarantee, or performance warranty applies unless specifically agreed in writing.

Customers deploying Services in:

Tracking solutions
Fleet management
IoT deployments
Security systems
Monitoring systems
Healthcare applications
Business-critical environments

remain responsible for implementing appropriate backup and redundancy arrangements.

20. Limitation of Liability

To the maximum extent permitted by law, Zappyfi shall not be liable for:

Loss of profits
Loss of revenue
Loss of contracts
Loss of business opportunities
Loss of goodwill
Business interruption
Loss of anticipated savings
Loss of data
Installation costs
Engineering costs
Device replacement costs
Third-party claims
Customer compensation claims
Consequential losses
Indirect losses
Special damages

Our total aggregate liability shall not exceed the amount paid by the customer for the affected product or service during the twelve months preceding the event giving rise to the claim.

Nothing in these Terms excludes liability for:

Death or personal injury caused by negligence
Fraud or fraudulent misrepresentation
Any liability which cannot lawfully be excluded

21. Force Majeure

Zappyfi shall not be liable for delays, interruptions, or failures resulting from events beyond our reasonable control including:

Carrier outages
Network failures
Roaming partner failures
IMSI provider outages
Internet failures
Cyber attacks
Government restrictions
Regulatory changes
Natural disasters
Labour disputes
Power outages
Supplier failures

Affected obligations shall be suspended for the duration of such events.

22. Suspension and Termination

We may suspend or terminate Services where:

These Terms are breached
Fraud is suspected
Security concerns arise
Required by law
Payment disputes occur

Where reasonably possible, notice will be provided.

23. Privacy and Data Protection

Your use of Zappyfi Services is subject to our Privacy Policy and Cookie Policy.

We process personal data in accordance with:

UK GDPR
Data Protection Act 2018
Applicable UK privacy legislation

24. Changes to These Terms

We may update these Terms from time to time.

Updated versions will be published on our website.

Continued use of the Services constitutes acceptance of the revised Terms.

25. Governing Law

These Terms are governed by the laws of England and Wales.

Any dispute arising from these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

26. Contact Us

Zappyfi Ltd